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Offshore sportsbook 5Dimes announced this week it was closing its doors to US customers. But there were some hiccups with that move.

Multiple 5Dimes customers have since had their open futures bets and accounts transferred a more obscure offshore site called Betanysports.

The site layout, prices and bet options all look identical to 5Dimes. Review sites note betanysports is also based in Costa Rica and a “sister site” to 5Dimes.

As one Reddit user reported: “5D transferred my entire account over, and it went flawlessly. All account info, all pending bets, balance, etc…all transferred and looks exactly like 5d did.”

The simplicity of the migration suggests that 5Dimes and betanysports might run on the same platform. Migrations simply aren’t that easy otherwise.

5Dimes has one of the best records of payouts among all USA-facing gaming sites. Their website is crude and they don't market as much as their competitors, but the extremely easy payouts are a huge reason. Apr 22, 2008 So for the most part most websites don't allow players from the US. There are a few you can play on, but you have to be careful because some of them are sketchy. Draft kings is allowed mostly because they lobbied to get it ruled as a game of skill and not a game of chance so it isn't even considered gambling in the eyes of the law currently.

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Using the same platform doesn’t necessarily mean the companies are connected, but it does raise some questions.

Multiple Reddit and social media users also reported a straightforward switch and that betanysports was identical to 5Dimes.

What is going on behind the scenes at 5Dimes?

The company and customer service agents said there was no relationship between the two sites.

It’s also important to note not all customers were offered the chance to switch. Some bettors with massive +EV futures simply had them voided.Legal Sports Report also asked 5Dimes customer support for options for betting with the site closing off the US. No suggestion or offer to move was given. (The account also had no deposit history, for what it’s worth.)

There’s obviously a huge imbalance here in favor of the book. They’ve already collected on a lot of losing NHL and NBA futures. And now they can cancel the remaining live tickets.

That might explain why betanysports stopped accepting transfers on Tuesday, as some 2+2 users reported.

Bettors were also told that the minimum withdrawal amount on account balances was $100, causing more issues for smaller players.

How did we get here?

Remember, 5Dimes is closing US customers because it wants to relauchits operations with a “fresh start”. The company hinted it could be looking at the regulated market.

However, it declined to provide any details on how such a relaunch would work. One option laid out by Eilers & Krejcik analyst Chris Krafcikcould be the PokerStars route.

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That is, some kind of settlement with the Department of Justice, then a sale of assets, like the brand and tech stack, to a third party.

That’s assuming the 5Dimes brand and tech has any value left, that is. Perhaps the most valuable asset is the database of US customers built over two decades.

Regardless of what’s really going on behind the scenes, the push for a 5Dimes rehabilitation and “fresh start,” hasn’t exactly started out promisingly.

5Dimes has announced that they are exiting the US market. Players must initiate the transfer of their balances out of 5Dimes by September 25. The same applies to sister site Sportbet. Players should contact 5Dimes customer service with any questions on this process.

SBR Forum readers reported receiving the news upon logging into their accounts earlier this afternoon. The news was also released via a tweet made by ESPN writer David Purdum at 5:46PM ET.

Sportsbook Review has spoken with 5Dimes management and confirmed they will continue to service other countries. View a complete list of 5Dimes country restrictions in the SBR 5Dimes review page.

5Dimes will cease offering online betting for US based customers at 12AM ET on September 21, 2020. (US citizens who reside abroad are still able to play as normal.)
What Happens to Pending Bets?
Bets that will be settled on or after September 25 will be no actioned. Full refunds will be given to these players.

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Is This Permanent?
5Dimes has referenced this as a temporary measure – “We are relaunching the company into a better one for our customers, and to do it properly, we need to suspend service to U.S. customers, but it is only temporary.

Full FAQ from 5Dimes
Readers can view the full FAQ from 5Dimes pertaining to their US market on the 5Dimes website [https://www.5dimes.eu/action-required-faqs.html].

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SBR will post updates as and when they becomeavailable concerning 5Dimes’ future US plans.

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Players with feedback on the process of closing out their 5Dimes US accounts can write in to mail@sportsbookreview.com.