BetPhoenix Review

Throughout the years Costa Rica based sportsbook BetPhoenix has been met with a bit of a checkered history. The site launched and built a steady reputation as being an overall pretty decent sportsbook, but recently has seen a bit of a dip in its reputation for slow player payments. Honestly, I had never played here, as I wanted to just stick to reliable sites such as 5Dimes or Bovada.

From a banking standpoint, BetPhoenix has some great options for their clients. Currently, they offer lots of the primary banking options that one would expect from an online sportsbook and casino. Sorry you cannot access this sportsbook due to state restrictions. Explore our brands: Store; Sportsbook; Contests; Poker.

However, when I was given the opportunity to take a look at BetPhoenix I decided that it was time for me to see exactly what was up here and whether or not this site was deserving of the bad press it had gotten for slow payments.

How did it go? Read on to find out.

Better Than Its Sister Sites

I approached BetPhoenix with a hint of caution, knowing that it likely wouldn’t knock my socks off and would likely be somewhat reminiscent of its sister book BetMania. I have to say though that I was greatly impressed with the overall look and feel of the site, and the color scheme was regal and easy on my eyes (a big factor as I often get the computer screen strain which bugs me).

I really quite enjoyed the sports betting layout here, and I actually noticed a few operational differences between BetPhoenix and BetMania, which was kind of refreshing. Sports action being offered on BetPhoenix included: Football, Baseball, Basketball, Hockey, Boxing, MMA, Golf, Tennis, Soccer, Cricket, and Prop Bets.

The bet types available included: Straight Bets, Reverse Bets, Parlays, Moneylines, If Bets, Props/Futures, Buying Points, and Round Robins. That is a pretty solid staple of bets for us to see for a book, and the easy to use web based wagering system made it really a simple process to put multiple bets up on baseball.

I ended up hitting a nice parlay while playing at BetPhoenix and was quite excited to see just how the book would do at paying it out (but that is a story for a later portion of this review).

Those looking for casino games will find a mixed bag at BetPhoenix. I really enjoyed the live dealer product, which is the same as a lot of other Latin American books, but felt pretty let down by the standard casino which looked dated and really wasn’t all that attention-grabbing.

Those interested in betting on the ponies will find a pretty nice race book here. While I myself don’t care for it, the horse racing section seems quite in depth and offers some good action from sites with a wide geographic range. It is definitely a good distraction if you need time away from the actual sports section.

A Wide Selection of Bonuses

BetPhoenix offers its players an enjoyable mix of bonuses. I quite liked that there are quite a few similar offers that vary just enough to suit players of different tastes. You can, for example, grab a 175% free-play bonus, 100% free-play bonus, or 50% free-play bonus, all with different rollover requirements. There are also match bonuses, casino and live casino promotions, and even a substantial cashback opportunity.

I do recommend that you very carefully read the T&Cs specific to each offer you click on. There are a few caveats for most of these promotions – many of them are only available to America, or wherever otherwise authorized (which means that you could potentially check about the availability of certain bonuses if you’re not playing from the US). There are also relatively high minimum deposits for some of these promotions, with many of them requiring a $300 deposit for eligibility. If you’re not much of a high-roller, you can still enjoy some of the promotions here, like the 50% free-play bonus for a minimum deposit of $150.

To BetPhoenix’s credit, the rollover here is quite low, ranging from 5x to 18x depending on the promotion.

Muddled Mobile Options

While not as big of a travesty as its bonus problems, I really was disappointed by BetPhoenix’s mobile platform. If you have played at BetMania, you will recognize this mobile platform; it is identical to the other site, save for the logo on the front.

I felt that that the mobile site was unresponsive and felt a lot clunkier and difficult to use compared to their regular website. While it’s always nice to have a mobile betting option, BetPhoneix need to do some serious work to get their software up to the high levels offered by the likes of my favorite mobile sportsbook BetOnline.ag

The Cashier: Good, Bad, or Ugly?

I somewhat knew what to expect with the cashier – that was somewhat limited deposit and withdrawal options with high fees.

This was indeed the case with withdrawals, but deposits had lower limits (save for checks and bank wires, which required a $1,000 minimum deposit). More standard deposit options included Visa or Person to Person. However, BetPhoenix also accepts payments in cryptocurrencies such as Bitcoin and Litecoin that can be easily used by US and Non-US players alike.

I ended up using my Visa card to make my deposit and found that credit was instantly applied. The real challenge came when I wanted to cash out the spoils from my winning parlay. How did it go?

Well, I didn’t quite have $1,000 in winnings to claim, so that meant that I couldn’t get a check mailed to me. I didn’t have a Skrill account, so that was out… my only other option was a Person to Person transfer, which incurred a $70 fee and got me an $800 transfer.

BetPhoenix’s speed was quite good – I got my money within 48 hours. It’s refreshing to see sports books that are dedicated to giving players their money within a reasonable time. Some bad sites hold players up for months or simply don’t pay. Thankfully BetPhoenix isn’t like that.

Customer service was pretty darned good too, and I can base that analysis off of multiple interactions with the staff. While inquiring about my money, I found the staff to always be engaging and friendly. They always addressed me politely and I can honestly say that I would be happy to have people this good working on a lot of other books that I have played at.

Service is definitely a highlight here. Good work, guys!

Summary

Overall I feel like BetPhoenix does a pretty good job of offering a nice sportsbook. The sports selection is very solid and is backed up by great service, cashout speed and bonuses. I will give the mobile a pass this time, but it does need to be improved going forward. All in all, this is a great site for US punters, but might not be most convenient for European players who aren’t into cryptocurrencies.

Rating: B-

THE VERDICT

BetPhoenix is a middle-of-the-pack book. It’s not going to wow you in many ways but they do have a bigger-than-average deposit bonus, a good selection of betting lines and they’ll definitely cover your day-to-day needs. As long as you’re not concerned about the risk of a payment coming a bit longer than they projected, than it’s a place where you can deposit and have a good time.

About BetPhoenix Sportsbook

BetPhoenix is a good book that still services that U.S. marketplace, which definitely files them among a select few. Some books that continue to serve U.S. clients have delayed payment issues as it becomes more arduous to process finances and BetPhoenix is one of them. It’s more just a few cases than a consistent trend right now, so for now we can still recommend using this sportsbook until further notice.

How To Contact BetPhoenix

Phone: 1-877-717-7747

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Live chat

What’s Their Reputation?

Their reputation has taken a bit of a hit with the delayed payment processing but overall, it’s not too bad. They don’t run too much fishy business and it’s understandable – at least to some degree – that their payments come a little slower considering just how much the U.S. government has been targeting the processors.

It’s definitely not the cleanest reputation in the game but it’s not the worst either. They’re a rung or two above the halfway point of the ladder.

Who Bets At BetPhoenix?

BetPhoenix is mostly a public shop for bettors that just want to get down to business. While the website looks flashy, recurring customers will note that the website is actually much simpler on the back end.

Big bonuses always attract the casual gamblers and that’s one of the highlights and BetPhoenix. That’s mostly what draws the rec crowd here.

Deposit Methods

Western Union

Moneybookers (not an option for initial deposit)

Withdrawal Methods

Mailed Check

Moneybookers

How Is Their Customer Service?

Customer service is pretty good at BetPhoenix. We can actually rate their live chat agents among the best around and while that’s only a marginal gain, it tends to be a very frustrating exercise with most sportsbooks.

Overall, with payment delays – especially the first time you’re withdrawing from a sportsbook – you want to be able to communicate consistently and get updates. BetPhoenix will help you with that but whether their answers satisfy you or not is another question.

Putting that aside, though, for day-to-day needs, we had no issues.

How Easy Is It To Place A Bet On Their Website?

One area where BetPhoenix disappoints based on appearance alone is their betting engine.

When you visit their website for the first time, the thoughts that come to might are sleek, sexy and up-to-date with the times. Once you’ve logged in it’s a whole other story as you’re taken back to the stone age with the check box menus that make you go through about three or four pages before you can find your sport, find your bet, enter the amount and confirm it.

It’s kind of like meeting a girl online and the picture she used looked like Minka Kelly, but when she showed up she looked more like Nancy Grace.

Overall, it’s still easy to place a bet on the site but we were taken aback by how old school that system is compared to how new school their front page looks.

Methods of Betting

Phone: 1-888-238-8018

Internet

Mobile

Betphoenix Account

Reviewing The Rest Of The BetPhoenix Website

If we rated our favorite sportsbook homepages, BetPhoenix would be in the conversation among the best. When you land there for the first time, you just get the feel that it’s a happening place.

Unfortunately the website is more aesthetics than anything else as it’s fairly barebones save for one area, which we’ll get to. Their live betting is limited, there aren’t betting tools or stats, and there’s no video streaming. Truth be told, most bettors won’t care about any of those things but since we’re lining up sportsbooks side-by-side, it has to be mentioned that these types of things are missing.

The one area where they do thrive is daily content and that is a nice touch. They’re on top of almost all major sporting events with previews and articles covering them – they may do more college football preview articles than any other sportsbook.

It gives the feel of a sports news website and though you’d never mix BetPhoenix up with ESPN, their content section is commendable and is surely the highlight of the site.

Betting Variety

BetPhoenix has a decent selection and for most people, that will be enough. They cover all of the major sports such as football, basketball, soccer and MMA.

But they don’t have many props to speak of other than some futures here and there, and they definitely don’t delve into exotic entertainment props. Live betting is limited.

If you have sports betting ADD and need a buffet-style variety, you won’t find it here. But if you like bread and butter, then this place has your filling.

Betting Limits

NFL Games: $5000

Betphoenix Sportsbook Review

NBA Games: $5000

NHL Games: $5000

MLB Games: $5000

What Type Of VIP Program/Loyalty Program Is Offered?

None available.

What Type Of Bonus & Rebate Program Is Offered?

BetPhoenix offers a 30% deposit bonus (freeplay) up to $500. The rollover is six times, which is reasonable for a big bonus like 30%.

Keep in mind that the bonus is not in effect if you deposit using credit cards and there are some conditions, such as you can’t bet huge favorites bigger than -200 with the freeplay.

If you call in, you are liable to get bigger bonus offers as we were presented with a 75% via live chat and the more you play with them, the more friendly they are with the bonuses.

Betphoenix Casino

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